Frequently Asked Questions

1. What days and hours are you open?

We are open every day, and our scheduled delivery hours are from 9:00 a.m. to 9:00 p.m. daily.

2. How do I contact you?

You can contact us through the following means:

For help placing an order, call +375 (29) 325-54-42 or +375 (33) 668-35-72.

For customer service inquiries, call +375 (29) 325-54-42 or +375 (33) 668-35-72.

You can also reach out to our team via all messengers and social networks you prefer.

3. What product types are available?

We offer a wide range of product types, including natural flowers, bouquets, pot flowers, and other types of flowers for different occasions.

4. Is there an offer code or coupon code I can use for online purchases?

We may offer special promotions or coupon codes from time to time on our website. Please check our website or contact us directly for any ongoing offers.

5. Can you deliver at a specific time to a funeral?

We understand the importance of timely delivery, including for funerals. In the "Additional information" section of the order form, you can specify the preferred delivery time, and we will do our best to accommodate it. However, please note that the delivery schedule may be set by local partners in some cases.

6. What areas do you deliver to?

We deliver anywhere in Belarus, including cities, towns, villages, and suburbs. Please check our list of serviced cities and regions for more details.

7. Is in-store pick-up available for orders purchased online?

We primarily focus on delivery services, and in-store pick-up may not be available for online orders. However, you can contact us directly for any specific inquiries regarding pick-up options.

8. How are shipping and delivery charges determined?

Shipping and delivery charges may vary based on the location, delivery distance, and any specific delivery preferences you select during the order process. The charges will be provided to you before you confirm your order.

Frequantly Asked Questions About Flower Delivery in Minsk, Belarus

9. What about substitutions?

Depending on the season and availability of certain flowers, substitutions may be necessary. Our local florists will make every effort to deliver an arrangement similar to the one you selected, maintaining the overall style and value of the bouquet.

10. Can I pick a delivery time?

- Yes, you can specify your preferred delivery time in the "Additional information" section of the order form, and we will do our best to accommodate it.

11. Can I get same-day delivery?

- Yes, we offer same-day delivery for most orders if the order is placed and paid before 12 a.m. local recipient's time.

12. What happens after I place an order?

- After you place an order, a professional florist will begin creating your arrangement. We will also send a confirmation email to the address you provided during the order process.

13. Can I make a change to my order?

- If you need to make a change to your order, please contact us as soon as possible. We will do our best to accommodate your request, provided it is made before delivery takes place.

14. Will my flowers be left if no one is home?

- If the recipient is not at home at the time of delivery, we may leave the flowers with neighbors or leave a tag on the recipient's door, asking them to contact us to arrange delivery.

15. Will you contact the recipient?

- We typically try to contact the recipient before attempting delivery to ensure they are available to accept the order. We do this by phone, sending a telegram, or leaving a tag on the door if the phone number is missing or unavailable.

16. Is the arrangement in the photo exactly what will be delivered?

- While we strive to deliver arrangements that closely match the photo on our website, please understand that some deviations may occur based on flower availability and regional differences. Rest assured that our florists will create a beautiful arrangement that maintains the style and value of the selected bouquet.

17. How can I determine the status of my order?

- You can inquire about the status of your order using the following options:

- Contact online support.

- Call our 24X7 customer service at +375 (29) 658-75-42 or +375 (33) 668-35-72.

- Use ICQ: 383491285. Please have your order ID handy for quicker assistance.