Legal Information
Online Store Owner: Individual Entrepreneur (IE) Ostapenko Victoria Vladimirovna.
Registered by the decision of the Minsk District Executive Committee.
Taxpayer Identification Number (UNP): 190690668
State Registration Certificate №190690668, issued on March 11, 2009, by the Administration of the Frunzenskiy District of Minsk.
Online store: flower-shop.by.
Trade Register Registration Date: June 28, 2010, under №156031.
Our managers will assist you with placing an order on the website and answer any questions via phone:
+375 (29) 388-65-54 (A1) (GMT+ 3) from 09:00 to 21:00;
+375 (17) 362-97-80 (Landline) (GMT+ 3) from 09:00 to 21:00
The online store operates 7 days a week. Deliveries are carried out from 09:00 to 21:00 within your selected time interval. Orders can be placed on the website 24/7.
The Book of Comments and Suggestions is located at the registered legal address.
Mailing Address: IE Ostapenko V.V., PO Box (a/ya) 17, Minsk 220091, Republic of Belarus.
Location Address (FLOWER SHOP): 72 Matusevicha St., Room 103, Minsk, Republic of Belarus.
Prior to the actual delivery, the store administrator will contact you by phone to coordinate order details and confirm stock availability. In the event of a product being out of stock, an alternative replacement will be offered, along with all necessary information regarding available inventory.
In accordance with the legislation of the Republic of Belarus, payments for goods sold are processed in Belarusian Rubles (BYN).
The sale of alcohol and tobacco products through the online store is prohibited by the legislation of the Republic of Belarus.
Upon purchasing a product in our online store, you will be issued a document confirming the purchase: a cash receipt from "IE Ostapenko V.V."
Recommendations of the Ministry of Trade of the Republic of Belarus regarding the content of the document confirming the purchase of goods (works, services) in an online store:
The document confirming the purchase of goods in an online store can be a cash receipt or a sales receipt (invoice, certificate, etc.) in arbitrary form, containing the following mandatory details:
1. Name of the organization, registered location (for IE — Full Name, place of residence, state registration details, and the issuing authority), operating hours, Tax ID (UNP), and the name of the online store (if applicable);
2. Product (work, service) information: name of the product and its description indicating quantity, type, model, variety, article number, etc. (if available); for works or services — names of materials, spare parts, components, etc., and their quantity; information about the manufacturer, importer (if available), presence or absence of defects, and product completeness; cost, including price per unit of weight, measure, or volume; payment terms and settlement procedures; warranty period (if established), information on warranty (service) maintenance (address, phone number of the manufacturer or service center, etc.); date of purchase (or term of work/service performance) and delivery time;
3. Signature of the manager (authorized official) of the organization (or IE) and a seal.