Frequently Asked Questions

An order takes about five minutes:

1. Pick a bouquet in the catalog and click "Add to cart".
2. In the cart, add a card or a vase and enter a promo code if you have one.
3. At checkout, enter your contact details, the recipient's address and phone number, the delivery date and the card message.
4. Choose a payment system and pay by card on the bank's secure page.

Once the payment goes through, you will get an email with your order number. You can follow the status in your account.

No, you can order as a guest with just an email and a phone number. An account lets you see your order history, save addresses and get a permanent discount: 3% applies as soon as you sign up.

At checkout, turn on "Ask the recipient for the address" and enter only the town and the recipient's phone number. Our manager will call the recipient, confirm the address and a convenient time. The surprise stays intact: we only tell them that a delivery is on its way.

Yes, if you pay before 6 pm Minsk time for Minsk and the suburbs, or before noon for other towns in Belarus. In Minsk the bouquet arrives within 2–12 hours of payment, in other towns within 2–48 hours, depending on the distance. If it is already later and the date matters, call us at +375 (29) 388-65-54 and the manager will tell you whether we can make it.

At checkout you choose the date. Write your preferred time in the "Note to courier" field, for example "after 3 pm" or "before noon". The courier calls the recipient before setting off and agrees on the time. We deliver every day from 9 am to 10 pm Minsk time.

The card is free: tick it in the cart and type your message in the "Card text" field at checkout. Instead of the standard card, you can choose a themed one for $3. We copy your message onto the card word for word, so double-check the recipient's name and your signature.

Yes, add a vase in the cart: a medium one costs $15, a large one $35. With a vase the recipient won't have to hunt for somewhere to put the flowers. For large and tall bouquets, pick the large vase.

In the cart, click "Have a promo code?", enter the code and click "Apply". The discount shows up in the total straight away. A promo code replaces the loyalty discount and is not added to it, so only one of them applies to an order. If the code doesn't work, check its expiry date and terms, or write to us.

Each order goes to one address. For several recipients, place a separate order for each address. If there are many addresses, for example for a corporate greeting, call our manager and they will help you place all the orders at once.

Yes, we take orders from any country. You can pay with a card from any bank through WebPay, Assist or bePaid; the charge is made in Belarusian rubles (BYN). Enter your country at checkout, as we need it for the receipt. The courier calls the recipient before delivery, and you get an email when the order status changes to "Delivered".

Right after checkout you get a confirmation with the order number and a payment link. After that, an email arrives every time the status changes: paid, assembling, in delivery, delivered. If nothing arrives, check your spam folder and the email address in the order.

You entered your email at checkout but didn't complete the order. We remind you twice, an hour later and a day later, and the email contains a link that restores your whole cart. If you don't want these reminders, click "Unsubscribe" at the bottom of the email.

The florist makes the bouquet from the catalog photo, with the same flowers, colors and size. If a variety is out of stock (usually out of season), the manager will offer a substitute of equal value that keeps the style and the price. We don't noticeably change the bouquet without your consent.

The catalog is organized by flower, occasion and price. Each section has filters for price and availability, and you can sort by popularity or price. The search bar at the top of the site understands your query even if you typed it with a Russian keyboard layout by mistake.

Yes, the Holidays section has bouquets for Valentine's Day, International Women's Day (March 8), Mother's Day, September 1, New Year and other dates. Order early before big holidays, as couriers are much busier than usual on those days.

Customer reviews are on the Reviews page, where you can also leave your own. A new review appears on the site after a moderator checks it.

Trim the stems at an angle by 2–3 cm and put the flowers in clean, cool water. Change the water every 1–2 days and keep the vase away from radiators, direct sunlight and fruit. Detailed tips for roses, tulips and chrysanthemums are in our flower care guide.

You can see the status in your account under "My orders". If you ordered as a guest, watch your inbox: we email you every time the status changes. You can also call us, give the order number and the manager will tell you where the bouquet is right now.

• New – the order is created and awaiting payment.
• Paid – payment received, the order has gone to the florist.
• Assembling – the florist is making the bouquet.
• In delivery – the courier is on the way to the recipient.
• Delivered – the bouquet has been handed over.
• Cancelled – the order has been cancelled.
• Refunded – the money has been returned to your card.

International orders have two extra request statuses: "Request sent" and "Awaiting payment" (the price is agreed and the payment link has been sent).

When the courier hands over the bouquet, the status changes to "Delivered" and you get an email. For international orders, the delivery confirmation reaches your email within 24 hours, usually almost right after the handover.

The status usually updates a few minutes after the bank confirms the payment. If more than 30 minutes have passed and the money has been taken, send your order number to info@flower-shop.by or via messenger to +375 (29) 325-54-42, and the manager will check the payment manually.

Delivery within Minsk costs $7, and to the Minsk suburbs $12. The amount is added to the order automatically as soon as you enter the address at checkout. More details are on the Order and delivery page.

Within 2–12 hours of payment, depending on the bouquet: arrangements from stock are made faster, complex and large ones take longer. If you need the order by a specific time, mention it in the note to the courier.

Every day from 9 am to 10 pm Minsk time, including weekends and public holidays. The website takes orders around the clock; an order paid overnight goes to the florist in the morning.

Yes, the courier calls the recipient before setting off to make sure they will be there. That's why the recipient's phone number is required. The courier never says who the bouquet is from; only your card message tells them that.

The courier calls the recipient and arranges another time on the same day. If we can't reach them, the manager will contact you. A repeat delivery on another day is charged at the delivery rate, because the courier has to make a second trip.

Yes, you can collect it from our pickup point at 72 Matusevicha St, office 103, Minsk. Call +375 (29) 388-65-54 before you come so the bouquet is ready for you.

Yes, we deliver to every regional and district center and to many villages and agrotowns, more than 160 places in total. The list of towns is on the Flower delivery to Belarus page. If your town isn't listed, call our manager: in most cases we can arrange delivery.

From $15 to $45, depending on how far the address is from Minsk and from the regional center. The exact amount for your address is calculated automatically at checkout.

One day is usually enough: we deliver within 2 to 48 hours of payment, and on the same day if you order and pay before noon. Bouquets for other towns are made by the florists of our flower salon in Minsk and taken to the recipient by our courier. For holidays and remote villages, order 2–3 days ahead so the delivery fits into the courier’s route.

Yes. The florists of our Minsk salon make the bouquet from the catalog photo and flower list, and our courier takes it to the recipient’s town. If a variety isn't available on the delivery date, it is replaced with one of equal value that keeps the style and the price, and the manager will tell you in advance.

Yes. We are part of the international Teleflora network and deliver through local partner florists to most countries. The bouquet is made and delivered locally, so it never goes through customs and arrives fresh. See the international delivery terms for details.

International orders are placed as a request:

1. Choose a bouquet and enter an address in another country.
2. Send the request. You don't pay right away, and the prices in the cart are estimates.
3. Within 24 hours, the manager agrees the price with a florist in the recipient's country and emails you a payment link.
4. Once you pay, the order goes to our partner.

Place and pay for the order 3–5 days before the delivery date. For Valentine's Day and March 8, allow 10 days, as florists in every country work at full capacity on those dates. International deliveries run from 9 am to 9 pm local time; Sunday delivery only by prior arrangement.

The partner florist uses flowers that are available in their country that season and may replace some flowers or the wrapping while keeping the style and the price. In many countries bouquets contain an even number of flowers, because an odd number is associated with funerals there.

Yes, on request: write "photo of the handover, please" in the note to the order. We take photos for orders to Belarus, Russia, Ukraine, Georgia, Armenia, Azerbaijan, Kazakhstan, Uzbekistan, Kyrgyzstan, Tajikistan, Moldova, Lithuania, Latvia and Estonia. For other countries, the delivery confirmation reaches your email within 24 hours, usually almost right after the handover.

Yes. The courier won't name the sender, even if the recipient asks. The recipient finds out who the bouquet is from only if you sign the card. For complete anonymity, leave the card unsigned and write "anonymous" in the note to the courier. More on the anonymous delivery page.

The courier calls so as not to arrive at a locked door, but never reveals the occasion or the sender. If a call would spoil the surprise, write in the note who else we can contact (a colleague, neighbor or relative), and the courier will arrange the delivery with them.

Yes. Put the name of the organization and the office or room number in the address, and explain in the note how to get in if a pass is needed. Some hospitals don't allow flowers on the wards. If the courier isn't let in, they will call the recipient or you and agree who should receive the bouquet.

We will offer to deliver the order to another address or to another person in the same town. A repeat delivery may be charged. If the bouquet can't be handed to anyone, the money is not refunded: the flowers were arranged for your order and cannot be resold.

Online by bank card, through one of three payment systems:

• WebPay – Visa, Mastercard, BELKART, Mir;
• Assist – Visa, Mastercard, BELKART;
• bePaid – Visa, Mastercard, BELKART, ERIP, Apple Pay and Google Pay.

You enter your card details on the payment system's page, not on our website. Every payment is confirmed with 3-D Secure. In Minsk you can also pay the courier in cash. More on the Payment methods page.

Yes, for delivery within Minsk. Cash is not offered among the payment options on the website, so arrange it with our manager: call +375 (29) 388-65-54 or message us in Viber, WhatsApp or Telegram at +375 (29) 325-54-42, and the manager will place the order with cash payment. The courier gives you a receipt on delivery. If the bouquet goes to someone else, the courier can collect the payment from you first.

All payments are made in Belarusian rubles (BYN). Prices in US dollars, euros and Russian rubles are shown for convenience at today's rate of the National Bank of the Republic of Belarus. If your card is in another currency, your bank converts the amount at its own rate, so your statement may show a slightly different figure.

Some foreign banks decline payments to Belarus, and that is outside the shop's control. Try the following:

1. Pay through a different payment system: WebPay and bePaid work with different acquiring banks.
2. Use a card from another bank, or Apple Pay / Google Pay in bePaid.
3. Send us your order number on Viber, WhatsApp or Telegram (+375 (29) 325-54-42), and the manager will offer another way to pay.

Your order won't get lost: it waits for payment, and the payment link is in your confirmation email.

Yes. The confirmation email contains a payment link that takes you back to the order. Keep in mind that we start making the bouquet after payment, so for same-day delivery it's best to pay straight away.

Yes, ERIP is available through the bePaid payment system: choose bePaid at checkout, then ERIP on the payment page. You can pay in online banking, your bank's mobile app or at a payment kiosk in Belarus.

An employee can pay with a corporate card right on the website, and we will prepare documents for the expense report. To pay by invoice issued to a legal entity, arrange it with our manager by phone at +375 (29) 388-65-54 or by email at info@flower-shop.by.

Yes. Card details are entered on the payment system's page over a secure SSL connection; our shop never sees or stores them. Every payment is confirmed with a code from your bank using 3-D Secure.

Registered customers get a discount that grows with their total purchases:

• Newcomer – 3% right after you sign up;
• Regular – 4% once your purchases reach $200;
• VIP – 5% once your purchases reach $700.

The discount applies to all products and is added in the cart automatically when you're logged in. It can't be combined with a promo code: if you enter one, the promo code applies.

Only delivered orders. Cancelled and refunded orders are not included. You move to the next level automatically, and we email you when your discount goes up. Your progress to the next level is shown in My discounts.

Yes, when you buy a flower subscription as a package: 8% for 4 deliveries, 12% for 8 deliveries and 15% for 12 deliveries.

Contact us and give your order number:

• by phone at +375 (29) 388-65-54 or +375 17 362-97-80 (daily, 9 am to 9 pm Minsk time);
• on Viber, WhatsApp or Telegram: +375 (29) 325-54-42;
• by email at info@flower-shop.by, which we read around the clock.

We can guarantee the change if you let us know at least 48 hours before delivery.

For delivery in Belarus, no later than 48 hours before delivery; for international orders, no later than 72 hours. Once the florist has made the bouquet, the order can't be cancelled, because the flowers have already been used. If you cancel after part of the work is done, we refund the payment minus the actual costs.

Yes, as long as the bouquet hasn't been made yet. Tell the manager the new date as early as you can, ideally a day ahead. Moving an order to a holiday date (Valentine's Day, March 8) depends on how busy the couriers are; the manager will tell you whether a slot is free.

Let us know on the day of delivery: take a photo of the bouquet and send it with your order number to info@flower-shop.by or via messenger to +375 (29) 325-54-42. If there is a defect, it's best to show it to the courier on delivery. We will look into it and offer a replacement bouquet or a refund.

The money goes back to the card you paid with, with no fees. How long it takes depends on your bank and can be up to 30 days, although it usually takes a few business days.

No. Fresh flowers are perishable, and under Belarusian law flowers of proper quality can't be returned or exchanged. If the bouquet doesn't match the order or is damaged, that is a quality complaint, and we will review it (see the question above). More on the Guarantee page.

Open the sign-up page and enter your name, email and a password. You'll receive an email with a link; click it to confirm your address. Your 3% discount is applied right after that.

Wait 5–10 minutes and check your spam folder and the "Promotions" or "Updates" tabs. Make sure there's no typo in the address. If the email still hasn't arrived, write to info@flower-shop.by and we'll confirm your account manually.

On the login page, click "Forgot password?" and enter your email. We'll send a link to set a new password. It's only valid for a limited time, so use it straight away.

• see your order history and statuses;
• save recipients' addresses so you don't have to type them again;
• see your discount and your progress to the next level;
• manage your flower subscription;
• change your name, phone number and password.

Open your account and click "Edit profile". The new details will be used for future orders. For an order that's already placed, the manager updates the contact details; send them your order number.

It's Google reCAPTCHA, which protects accounts from password guessing. It usually works in the background. If the check doesn't load, turn off your ad blocker or VPN and reload the page. You can also place an order without logging in.

You choose the bouquet size (S, M or L), how often you want flowers (weekly, every two weeks or every 28 days) and the number of deliveries, then pay for the package in one payment. For each date, the florist makes a new seasonal bouquet and the courier brings it to the address. Prices and the calculator are on the Flower subscription page.

Yes. In My subscriptions you can skip the next date or pause the subscription, for example while you're on holiday. A skipped delivery isn't lost; it moves to the next date.

Yes. At checkout choose "As a gift", enter the recipient and the card message, and we'll attach the card to every bouquet. If you don't know the recipient's address, leave it blank: before the first delivery we'll call the recipient to agree the address and time.

We are an online flower and gift shop with our own delivery service in Minsk and across Belarus. We have been delivering flowers since 2001; today the shop is run by sole proprietor Ostapenko V.V. (taxpayer ID 190690668). We are part of the international Teleflora network, which we use to deliver flowers abroad.

They are the same shop, with a shared catalog, prices and delivery service. flower-shop.by is the English version, sendflowers.by is the Russian and French version.

Our pickup point and flower shop are at 72 Matusevicha St, office 103, Minsk. Call +375 (29) 388-65-54 before you come so we can have your order ready.

• phone: +375 (29) 388-65-54 (A1) and +375 17 362-97-80, daily from 9 am to 9 pm Minsk time;
• Viber, WhatsApp, Telegram: +375 (29) 325-54-42;
• email: info@flower-shop.by, which we read around the clock.

All contacts and company details are on the Contacts page.

Yes: corporate greetings for staff and partners, regular flowers for offices, and hotel and event decoration. Call our manager and we'll put together an offer for your budget and number of recipients.

Leave a review on the Reviews page; it appears after a moderator checks it. If something went wrong, write to us at info@flower-shop.by: that way the manager can sort out your order faster than through a public review.