Flower and gift delivery within the Republic of Belarus
Flower and gift delivery in Minsk and the Minsk suburbs
Delivery of bouquets, flower baskets, fruit and food baskets within Minsk costs $7. The amount is added to your order automatically as soon as you enter the address at checkout.
Delivery to the Minsk suburbs costs $12.
Delivery time in Minsk
Your order is delivered within 2 to 12 hours after payment, depending on the items ordered on the website and the make-up of the bouquet or flower arrangement. Urgent delivery must be agreed with our administrator. If the order is placed after 18:00, we cannot guarantee delivery on the same day.
Flower and gift delivery across Belarus
Delivery of flowers and gifts to cities, district centres, villages and settlements of Belarus (except Minsk and the suburbs) costs from $15 to $45, depending on the distance. The exact price for your address is calculated automatically at checkout.
Delivery time to other towns of Belarus
Your order is delivered within 2 to 48 hours after payment, depending on the distance, the items ordered on the website and the make-up of the bouquet or flower arrangement. For same-day delivery, place and pay for the order before 12:00. Urgent delivery must be agreed with our administrator.
Flower and gift delivery worldwide
To find out the cost of delivery abroad, please contact our administrator. You can see where we deliver here, and you can also read the rules for international orders in detail.
Calling the recipient before delivery
To ensure timely delivery, the order should normally include a valid phone number for the recipient. In practice, we call the recipient before delivery only when the order is delivered by a local courier (within the Republic of Belarus) – to make sure the recipient will be at the address at the agreed time.
In other cases, delivery is made by a courier or postal service: UPS, FedEx, DHL, TNT, USPS and others. These services have their own delivery and address-checking procedures, which we cannot influence: they do not always call the recipient and usually contact them only if the address is wrong or incomplete. To avoid delays, please give the address as precisely as possible.
Number of delivery attempts
If the local postal service cannot deliver because the recipient is not at the address, the courier leaves the gift at the local post office to be collected and leaves the recipient a note with the post office details and the possible time of a second delivery.
Please note: if the recipient does not collect the gift from the post office within two working days of the delivery attempt, we are not responsible for any spoilage or loss of the products in the gift set.
Delivery time worldwide
On regular days, the order must be placed and paid for 3–5 days before the delivery date.
For delivery on 13–15 February and 7–9 March, the order must be placed and paid for 10 days before the delivery date.
Our delivery service works without holidays or days off. We guarantee that all information you give us to process your order is confidential and is not passed to third parties. The recipient can learn about the sender only from the text of the card. No other details given when ordering are shared with the recipient.
Changing or cancelling an order
If for any reason you want to change or cancel your order, please let us know. We need 48 hours' notice before delivery to cancel or change your order. An order cannot be cancelled or changed once it has been delivered or prepared for delivery.
Flowers are delivered outside the Republic of Belarus by courier to the recipient in the required country. Our worldwide flower and gift delivery works through direct contacts with flower shops around the world. Our online shop is a member of the international flower delivery network Teleflora. Please note that all payments in our shop are made only in Belarusian rubles; prices in dollars are shown for convenience.
If you still have questions, you can visit this page or contact a manager of our company.
If the recipient refuses the order
In exceptional cases, the recipient may refuse to accept the gift for personal reasons or because of the internal rules of their organisation. In that case, we are ready to offer alternatives, including delivering the order to another address or handing it to another recipient in the same country. Please note that if money has already been spent on preparing and delivering the order to the original address, a second delivery may be charged extra.
If the order cannot be delivered to another address, we regret that a refund is not possible. Each order is made individually and contains perishable products that cannot be reused or added to other gift sets.
Happy shopping!
With kind regards and best wishes,
Flower-shop.by delivery service.